Legal and support
Billing and Refund Policy
TaxHackAI Pro is a recurring subscription billed through Stripe. This page explains how billing works, how cancellation is handled, and where to request help if something looks wrong.
How Pro billing works
TaxHackAI Pro is billed as a recurring subscription through Stripe at the price shown during checkout. Access continues while the subscription remains active and in good standing.
Cancellation and access
Users can cancel through the billing portal when available or by contacting support. Unless a different term is shown at checkout, cancellation stops future renewals and access continues through the end of the paid period already covered.
Refunds
Refunds are considered on a case-by-case basis. If you believe a charge is incorrect, duplicated, or unauthorized, contact scottenrico@yahoo.com promptly so the billing record can be reviewed.
Failed or overdue payments
If Stripe reports a failed payment or a canceled subscription, TaxHackAI may remove Pro access and return the account to the free plan until billing is corrected.
Billing support
For billing questions, include the account email and approximate charge date when contacting scottenrico@yahoo.com. This helps match the Stripe customer record to the correct account faster.
Common questions
Quick answers about policy, support, billing, and privacy.
Does TaxHackAI offer a free plan?
Yes. The free plan includes limited uploads so users can try the product before upgrading.
When does cancellation take effect?
Cancellation stops the next renewal. Access usually continues through the end of the current paid period.
How do I ask about a charge?
Email scottenrico@yahoo.com with the account email and any billing details you have available.